Contact Us

For general inquiries about immigrant visas including registration, procedures, document preparation, document delivery, etc., please contact our authorized contractor Visa Application Services via any of the means shown below.  Visa Application Services call center agents are able to assist you via email, telephone or online chat.

Email: To reach a customer service representative via email, please write to support-china@ustraveldocs.com.

Telephone: Please contact a customer service representative using one of these telephone numbers:

  • Callers in Beijing: 5679-4700 | Callers outside of Beijing:  010-5679-4700
  • Callers in Chengdu: 6273-6100 | Callers outside of Chengdu:  028-6273-6100
  • Callers in Shanghai: 5191-5200 | Callers outside of Shanghai:  021-5191-5200
  • Caller in Guangzhou: 8390-9000 | Callers outside of Guangzhou:  020-8390-9000
  • Callers in Shenyang: 3166-3400 | Callers outside of Shenyang:  024-3166-3400
  • Callers in the United States:  703 665 1986
  • International callers:  +1 703 665 1986

Chat: To chat with a customer service representative, please click the chat icon at the bottom of webpage http://ustraveldocs.com/cn/cn-main-contactus.asp. The chat icon will appear on that screen during regular business hours when an agent is available. Chat software works with Google Chrome v.40, Mozilla Firefox v.35 and Internet Explorer 11.

How to Contact Us

For other questions, please direct your inquiry to the U.S. Consulate General Guangzhou Immigrant Visa Unit using the email form below.

Email: Please use our Immigrant Visa Unit Inquiry Form to contact the Immigrant Visa Unit by email. Emails are answered in the order received. E-mail inquiries submitted using this form are typically replied to within 5 business days. Please note that during major Chinese holidays such as Chinese New Year and Chinese National Day the Consulate may require a few extra days to respond. We appreciate your patience and understanding.

Mail: Due to the high volume of inquiries received by the Consulate, we cannot respond to inquiries received by mail. We ask that you submit all inquiries by email using the Immigrant Visa Unit Inquiry Form.

To Report U.S. Passport and Visa Fraud

Email:  guangzhoutips@state.gov

Please note that the information provided must be verifiable.

www.ustraveldocs.com is the only website that the U.S. Consulate General authorizes to provide visa information and visa application services.  The U.S. Consulate General does not endorse or have a “special relationship” with any other individual or business that offers advice or assistance with the visa process. No one can guarantee the issuance of a visa to you.  All U.S. government forms are free.

Beware: Many visa applicants lose money or are permanently barred from the United States as a result of misleading information and fraudulent applications provided by visa consultants.