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EVUS Inquiry

If you have an issue with an EVUS enrollment, you can contact the EVUS Call Center at  +01-202-325-0180. The Call Center is available 24 hours per day, 7 days per week, but is closed on U.S. federal holidays. You may also contact the Call Center by email at evus@cbp.dhs.gov. The Call Center is available to answer questions travelers might have regarding EVUS and unsuccessful enrollments.   United States Embassies and Consulates are not able to provide details about EVUS enrollments or resolve issues that cause an unsuccessful enrollment.

NIV Inquiry Form

Please note that this Inquiry Form is ONLY for the following situations:

  1. Case status check for an Non-immigrant visa application which is undergoing administrative processing and you have already waited 30 days from the date of your interview or the submission of supplemental documents, whichever is later.
  2. Appointment request from applicants who are applying for diplomatic visas and visas for government-sponsored programs.

For all other inquiries about the U.S. visa application process, including requests for expedited interviews in emergency cases, please visit www.ustraveldocs.com.

Please use the IV Inquiry page to ask about any K category visa, as they do not fall under the purview of the NIV Section.

The U.S. Consulate General Guangzhou Nonimmigrant Visa Section processes nonimmigrant visa cases in the timeliest manner possible. Before you submit your form below, please visit the visa application website for more details about our visa policy and procedure.  Please note that submitting multiple requests about the same case will slow down the reply time to your inquiry.

Inquiries submitted using this form are typically replied to within 2-3 business days. Please note that during major Chinese holidays such as Chinese New Year and Chinese National Day the Consulate may require extra time to respond. We appreciate your patience and understanding.


The information is sought pursuant to 8 U.S.C. 1101-1537 (Immigration and Nationality Act of 1952, as amended). Information obtained from applicants in the nonimmigrant or immigrant visa application process is considered confidential and is to be used only for the formulation, amendment, administration, or enforcement of the immigration, nationality, and other laws of the United States, except that, in the discretion of the Secretary of State, it may be made available to a court or provided to a foreign government if the relevant requirements stated in INA Section 222(f), 8 U.S.C. § 1202(f), are satisfied.