Emergency Assistance

Please note: The Department of State assumes no responsibility or liability for the professional ability or reputation of, or the quality of services provided by, the entities or individuals whose names appear on the following lists. Inclusion on this list is in no way an endorsement by the Department or the U.S. government. Names are listed alphabetically, and the order in which they appear has no other significance. The information on the list is provided directly by the local service providers; the Department is not in a position to vouch for such information.

If you are the victim of a crime please call the police immediately, the number listed is the same throughout China: Police 110

In the case of a fire incident please call: Fire 119

In the case of a medical emergency needing transportation to a hospital please call: Ambulance 120

In the case of traffic accidents please call: Traffic police 122

For emergency assistance, lost or stolen passports, arrests and detained cases please call the nearest Embassy or Consulate.

Typhoons and other Severe Weather

For the most up-to-date information regarding weather conditions, monitor local weather reports, local media and messages from local authorities, and weather websites such as the Hong Kong Observatory and the China Meteorological Administration. Please consider enrolling in the Smart Traveler Enrollment Program, if you haven’t already, to receive security and emergency messages from the nearest Consulate or Embassy. Domestic travel during this period will likely be affected by adverse weather conditions, causing delays and cancellations. Please contact rail stations and airline companies directly about their cancellations.  Please follow precautions advised by local authorities, and avoid dangerous areas affected by the storm (e.g. flooded areas, downed power lines). Hotels may have supplies on hand, but you might consider candles/flashlights and storing up extra food and drinking water. Please see the Red Cross (PDF 78 KB) website for more information on storm preparedness. For medical emergencies in all areas, please dial 120; for all other emergencies please dial 110.

Air Ambulance 1
24 / 7 Dispatch
Telephone and Fax: +1 (832) 900-9000
USA Toll Free: (800) 424-9000
Email: Dispatch@AirAmbulance1.com
Website: www.AirAmbulance1.com

AMR Air Ambulance
Tel: 800-424-7060/ (720)-875-9182
Website:  http://www.amr-airambulance.com/

Angel MedFlight Worldwide Air Ambulance Services
Add: 17851 N. 85th Street, Suite 350, Scottsdale, Arizona 85255, U.S.A.
International: (480) 634-8017
Toll-free 877-264-3570
Website: http://www.angelmedflight.com

Heathrow Air Ambulance
Heathrow is an air evacuation service with offices in the United States and England. Travelers can pre-arrange air evacuation insurance and other emergency travel assistance. This service also has a business plan to assist foreigners who lack travel insurance.
Heathrow Air Ambulance Service
Tel: 800- 513-5192
Website: www.heathrowairambulance.com

International SOS
Add: Suite 105, Wing 1, Kunsha Building, No 16 Xinyuanli, Chaoyang District, Beijing
Tel: (8610) 6462 9100
Website: https://www.internationalsos.com/

MEDEX Assistance Corporation
Add: 871 Poly Plaza, Beijing 100027
Emergency (members only): (800) 527-0218 or (410) 453-6330
Tel in US: (800) 537-2029 or (410) 453-6300
Emergency in China: (8610) 6595-8510 (24 hours)
Website: www.medexassist.com

Premier Jets
Premier Jets operates a 24 hour a day, 7 day a week air evacuation service throughout the world.
Tel: 503-640-2927
Website: www.premierjets.com

Travel Care International Air Ambulance
Air Ambulance Services Worldwide
Travel Care International Inc.
Tel: 800-524-7633 (Int.) / 643-410-0112 (U.S.)
Website: http://www.travelcareair.com/