Keep Your STEP Account Up to Date

7/19/2015

THE CONSULATE GENERAL OF THE UNITED STATES IN GUANGZHOU IS TRANSMITTING THE FOLLOWING INFORMATION THROUGH THE CONSULATE WARDEN SYSTEM AS A PUBLIC SERVICE TO AMERICAN CITIZENS IN CHINA. PLEASE DISSEMINATE THIS MESSAGE TO ALL U.S. CITIZENS IN YOUR ORGANIZATION OR NEIGHBORHOOD.

Thank you for enrolling in the Smart Traveler Enrollment Program (STEP).  Enrolling in STEP not only allows you to receive the most current information we compile about the country you are traveling or living in, it also enables you to receive updates, including any Travel Warnings and Travel Alerts that might be issued for those locations.

One of the benefits to STEP is that once you sign up you can add or delete trips from your account depending on your travel plans.  This ensures that you are always receiving relevant information for any location where you are residing abroad.   It is important to keep your STEP account up to date, particularly location, phone number, and email address so we have a reliable means to contact you in the event of an emergency or natural disaster.

As always, your privacy is paramount.  Any personal information you provide through STEP is protected under the Privacy Act of 1974.  This law prohibits us from sharing any information about you with anyone without your written authorization.

In addition to the STEP program, we are proud to announce that our Guangzhou American Citizen Services (ACS) WeChat account is approaching its one year anniversary.  Follow us on WeChat to receive weekly messages on everything from ACS services and answers to frequently asked questions, to fun facts about life in China.

Guangzhou ACS WeChat ID:  GuangzhouACS

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The U.S. Consulate in Guangzhou is located at 43 Hua Jiu Road, Zhujiang New Town, Tianhe District, Guangzhou, China and is open from 8:00 a.m. to 12:00 p.m. and 1:00 p.m. to 5:00 p.m.  The Consulate’s American Citizen Service (ACS) unit can be reached at (86)(20) 3814-5775.  You can also contact the ACS unit through email at GuangzhouACS@state.gov.  Please visit our website for information on all services provided by the ACS unit.  If you are in need of urgent assistance outside of business hours, call the Consulate’s emergency after hours number at (86)(010) 8531-4000, and ask for the duty officer.

We strongly recommend that U.S. citizens traveling to or residing in China enroll in the Department of State’s Smart Traveler Enrollment Program (STEP) at travel.state.gov. STEP enrollment gives you the latest security updates, and makes it easier for the U.S. Embassy or nearest U.S. Consulate to contact you in an emergency.  If you don’t have Internet access, enroll directly with the nearest U.S. Embassy or Consulate.

Regularly monitor the State Department’s website, where you can find current Travel Warnings, including any Travel Warnings for China, Travel Alerts, and Worldwide Cautions. Read the Country Specific Information for China. For additional information, refer to the “Traveler’s Checklist” on the State Department’s website.

You can also call 1-888-407-4747 toll-free in the United States and Canada or 1-202-501-4444 from other countries.  These numbers are available from 8:00 a.m. to 8:00 p.m. Eastern Standard Time, Monday through Friday (except U.S. federal holidays).