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Health Alert – U.S. Consulate General Shanghai, People’s Republic of China (April 11, 2022)
April 11, 2022

Locations:  Shanghai, Jilin

Event:  On April 8, the U.S. Department of State authorized the voluntary departure of non-emergency U.S. Government employees and their family members at U.S. Consulate General Shanghai, effective immediately.  The Department of State made this decision due to the surge in COVID-19 cases and impact of restrictions related to the implementation of public health response measures.  While the Consulate General remains closed to the public due to local COVID-19 control measures, it will remain staffed and continue to provide emergency services to U.S. citizens in need.  This authorization does not impact U.S. Embassy Beijing or the other Consulates General in the People’s Republic of China (PRC), or the services provided to U.S. citizens.

The United States has no higher priority than the safety, health, and well-being of U.S. citizens overseas.  The U.S. Mission to China is closely following the ongoing COVID-19 outbreak with great concern, particularly in the areas of Shanghai and Jilin.  PRC authorities continue to expand COVID-19 prevention and control measures as outbreaks occur.  These measures may include residential quarantines, mass testing, closures, transportation disruptions, lockdowns, and possible family separation.  These measures are dynamic, implemented with little warning, and can change very quickly. 

For U.S. citizens in Shanghai who wish to depart, commercial flights remain available but are limited.  As lockdowns are extended, we are monitoring this issue closely and we are engaged on the issue of airport access for travelers with confirmed air tickets. 

Actions to Take: 

  • For questions about accessing your confirmed flight due to local health control measures – email ShanghaiACS@state.gov or call+86 10 8531-4000 (press “0” for operator).
  • For questions about access to food, water, medications, or supplies in Shanghai or for other urgent assistance – email ShanghaiACS@state.gov or call+86 10 8531-4000 (press “0” for operator).
  • Contact your local neighborhood committee or employer for assistance with obtaining food delivery or bulk ordering.  Food deliveries may be delayed, and the supply of certain items limited.
  • For questions regarding other parts of the People’s Republic of China –  call the Embassy or Consulate General located in your district using the contact information at the bottom of this message.
  • Review your personal preparedness to ensure you have a sufficient supply of money, medication, and food and baby supplies for your family in the event of sudden restrictions or quarantine. 
  • Ensure all necessary documents are accessible and up-to-date, including travel and identity documents.  
  • Contact your loved ones immediately and share regular updates.  Family and friends will be concerned about your well-being, so reach out to them however possible – via phone, text, social media, etc. – to let them know you are safe.  Text and data services may work when voice does not.
  • Enroll in the free Smart Traveler Enrollment Program (STEP) at https://step.state.gov/ to get direct information from the U.S. Embassy and Consulates in the PRC. 
  • Visit the Department of State’s China Country Information webpage for the latest travel conditions.

In case of emergency, please reach out to the Embassy or Consulate General in your consular district by calling +(86)(10) 8531-4000.  Further information can also be found at https://china.usembassy-china.org.cn/contact/ and emailing:


Embassy Beijing:                       BeijingACS@state.gov

Consulate General Guangzhou: GuangzhouACS@state.gov

Consulate General Shanghai:     ShanghaiACS@state.gov

Consulate General Shenyang:    ShenyangACS@state.gov

Consulate General Wuhan:        WuhanACS@state.gov