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American Citizen Services Guangzhou

Welcome to the American Citizen Services (ACS) page of the U.S. Consulate in Guangzhou. We consider the provision of services to U.S. citizens in our district (Fujian, Hainan, Guangdong and Guangxi Provinces) as one of our most important missions.

If you are injured or are the victim of a crime, please contact the local police in your area.

Police Emergency Number: 110; Medical Emergency Number: 120; Fire Emergency number: 119.

Emergency Assistance

Air Medical Evacuation Resources in Southern China

List of Hospitals in Southern China

Appointments

To better serve the needs of U.S. citizens in our consular district and to minimize customer wait times, you must make an appointment for notarial and passport application service, except for replacement of Lost or Stolen U.S. passports with immediate travel outside of China and online fee payment program.

To apply for a Consular Report of Birth Abroad (CRBA), including first passport application, please contact us at GuangzhouCRBA@state.gov to schedule your CRBA appointment or to ask any questions you may have.

Please ensure your appointment type matches the service requested. You will be asked to reschedule if your appointment is incorrect. If you need more than one service during your visit, please be sure to make separate appointments.

Appointments arriving more than thirty minutes late or applicants who do not have the appropriate forms completed within thirty minutes of their scheduled appointment time, will be asked to reschedule their appointment online for a later time.  Please plan accordingly and arrive at the Consulate at least fifteen minutes prior to your scheduled appointment to allow sufficient time to go through security.

Security Regulations

Please note, in accordance with new security regulations, any individual who is visiting the U.S. Embassy or Consulates General in China is not permitted to bring a laptop into the Embassy or Consulate General.  The Consulate General security guards are not able to take possession of your laptop nor store it for you. We apologize for any inconvenience this may cause and thank you for your understanding and cooperation.

Payment Options

Please don’t leave your wallet with security, as you will need to pay at the American Citizen Services Unit.

U.S. Consulate General Guangzhou accepts for payment for services in:

  • U.S. dollars;
  • Chinese Renminbi, which will be exchanged at the current daily rate in effect at the time of payment as posted by the U.S. Department of State;
  • Visa, MasterCard, Discover, American Express or Diners Club. All credit card transactions are in U.S. dollars.

Public Hours

8:30-11:00 a.m., 1:00-3:00 p.m., Monday to Friday, except for Wednesday and Fridays afternoons, American and Chinese holidays

 

 

 

 

Consular Report of Birth Abroad (CRBA)

Are you planning to apply for a Consular Report of Birth Abroad (CRBA)? Please view our brand new instructional videos in English, Mandarin, or Cantonese about how to apply! Once you have viewed the video, please contact us at GuangzhouCRBA@state.gov to schedule your CRBA appointment or to ask any questions you may have.

English Video

Mandarin Video

Cantonese Video

Please check whether your child is eligible for a Consular Report of Birth Abroad (CRBA). In order to save you considerable time at your CRBA appointment, we would like to review your documents prior to your arrival at the consulate. You will not be able to schedule your appointment until we receive all of these documents.

 

Passport Services

  • Adults (Age 16 and Up) Application Online Fee Payment Program

Starting February 15, 2022, U.S. citizens over the age of 16 who will renew their passports with the DS-82 application form are now eligible to do so via mail and pay their application fee online.  Those applying for first-time passports, minor passports, and passport cards must still make an appointment with the nearest consular section.

Please see instructions about the adult passport renewal and online fee payment program.

ATTENTION! Please see instruction to complete form online. Failure to complete the form as required may lead to delay in process. (Chinese / English)

 

  • Adults (Age 16 and Up) Application at the Consulate

– Appointments are required.

– Current passport (original + 1 photocopy)

– A completed form DS-82 or DS-11. Complete online and print out single-sided. (Please see instruction to complete form online.)

You should use DS-82 if the most recent passport was issued:

  1. When you were age 16 or older;
  2. Within the last 15 years (and was valid for 10 years);
  3. In your current name (or you can document the name change);
  4. Is NOT damaged, and currently in your possession.

If any of the above statements do not apply to you, you MUST apply in person using form DS-11.

NOTE: You must provide a social security number, if you have been issued one, in accordance with 22 U.S.C. 2714a  and 22 C.F.R 51.60(f) .

– One passport photo: white background taken within 6 months/ 5cm×5cm in size / no eyeglasses / no uniforms

–Passport Fee

– New Passport Return Preference

Option 1: Pickup

  1. Your old passport will be returned to you, NOT cancelled.
  2. A pickup slip will be issued when the passport application is approved on the application day. Bring the pickup slip and passport to collect a new passport when notified by email in about a month.
  3. You could authorize a third party to pick up the passport, the pickup slip must be completed and signed. The person authorized must bring his/her identification, your current passport and the signed pickup slip to pick up your passport.

Option 2: EMS delivery

  1. We will CANCEL your passport but not the visa, and return it to you after your interview.
  2. A cancelled passport CANNOT be used to board a plane (a train) or exit Mainland China.
  3. The new passport will be mailed to you by EMS in about a month. You need to pay delivery fee upon receipt. (Guangdong 22RMB; Guangxi 26RMB; anywhere else in Mainland China 31RMB)

 

  • Children Under 16

– Applicants (children) must appear in person accompanied by both parents. Appointments are required.

– Current passport (original + 1 photocopy)

– A completed form DS-11: Complete online and print out single-sided. Please see instruction to complete form online.

*NOTE: You must provide a social security number, if you have been issued one, in accordance with 22 U.S.C. 2714a  and 22 C.F.R 51.60(f) .

– Proof of parent-child relationship (1 original + 1 photocopy)

  1. U.S. birth certificate, or
  2. Consular Report of Birth Abroad

– Parents’ valid photo IDs (1 original + 1 photocopy)

– One passport photo: white background taken within 6 months/ 5cm×5cm in size / no eyeglasses / no uniforms

– Child’s facial development, at least 1 photo every six months since the issue date of your child’s most recent passport

–Passport Fee

– New Passport Return Preference

Option 1: Pickup

  1. Your old passport will be returned to you, NOT cancelled.
  2. A pickup slip will be issued when the passport application is approved on the application day. Bring the pickup slip and passport to collect a new passport when notified by email in about a month.
  3. You could authorize a third party to pick up the passport, the pickup slip must be completed and signed. The person authorized must bring his/her identification, your current passport and the signed pickup slip to pick up your passport.

Option 2: EMS delivery

  1. We will CANCEL your passport but not the visa, and return it to you after your interview.
  2. A cancelled passport CANNOT be used to board a plane (a train) or exit Mainland China.
  3. The new passport will be mailed to you by EMS in about a month. You need to pay delivery fee upon receipt. (Guangdong 22RMB; Guangxi 26RMB; anywhere else in Mainland China 31RMB)   Notarized Parental Consent or Form DS-3053, for non-applying parent(s)

– If one or both parent(s)/guardian cannot go with the child to apply for the passport, they can give permission by completing Form DS-3053 “Statement of Consent”. You must submit the completed form with the child’s passport application. The parent that cannot go with the child must:

  1. Sign and date Form DS-3053 in the presence of a certified notary public or the nearest U.S. Embassy or Consulates, and
  2. Submit a photocopy of the front and back side of the ID that they present to the notary public with Form DS-3053.
  3. Photocopies or scanned copies are not acceptable. The form is valid for 90 days.
  4. Do NOT mail the document directly to the consulate from the U.S.

 

  • Lost or Stolen Passport

If you lose your passport, you may apply for a replacement with the American Citizen Services Unit in U.S. Consulate Guangzhou during our business hours. No appointment is required.

Our business hour is from 8:30-11:30, 13:00-15:00 Monday to Friday, except for Wednesday and Friday afternoons, American and Chinese holidays.  Please check our holiday calendars.

You may apply for an emergency passport which can be issued on the same application date and valid for one year, or a regular passport which takes around 3-4 weeks (upon receiving all required documents).

Document requirements:

Adults (age 16 and older)

– Applicants must apply in person.

– A completed form DS-11: Complete online and print out single-sided. (Please see instruction to complete form online.)

– A completed form DS-64

– One passport photo: white background taken within 6 months/ 5cm×5cm in size / no eyeglasses / no uniforms

– Government issued photo ID (1 original + 1 photocopy)

– Proof of U.S. Citizenship (1 original + 1 photocopy)

  1. A full validity U.S. passport (currently valid or expired), or
  2. U.S. birth certificate, or
  3. Consular Report of Birth Abroad (Form FS-240/FS-1350), or
  4. Certificate of Naturalization, or
  5. Certificate of Citizenship, etc.

– Police receipt for reporting the loss of your passport

– Report of lost/stolen passport issued by the Entry and Exit Bureau. Please bring your police receipt to apply for it.

Note: Report of lost/stolen passport is not required for those holding a Chinese travel document. (Lv xing zheng旅行证)

– Passport Fee

 

Children under 16

– Applicants (children) must appear in person accompanied by both parents.

– A completed form DS-11: complete online and print out single-sided. (Please see instruction to complete form online.)

– A completed form DS-64

– One passport photo: white background taken within 6 months/ 5cm×5cm in size / no eyeglasses / no uniforms

– Child’s facial development, at least 1 photo every six months since the issue date of your child’s most recent passport

– Proof of parent-child relationship (1 original + 1 photocopy)

  1. U.S. birth certificate, or
  2. Consular Report of Birth Abroad, etc.

– Parents’ valid photo IDs (1 original + 1 photocopy)

– Police receipt for reporting the loss of your passport

– Report of lost/stolen passport issued by the Entry and Exit Bureau. Please bring your police receipt to apply for it.

Note: Report of lost/stolen passport is not required for those holding a Chinese travel document. (Lv xing zheng旅行证)

– Passport Fee

– If one or both parent(s)/guardian cannot go with the child to apply for the passport, they can give permission by completing Form DS-3053 “Statement of Consent”. You must submit the completed form with the child’s passport application. The parent that cannot go with the child must:

  1. Sign and date Form DS-3053 in the presence of a certified notary public or the nearest U.S. Embassy or Consulates, and
  2. Submit a photocopy of the front and back side of the ID that they present to the notary public with Form DS-3053.
  3. Photocopies or scanned copies are not acceptable. The form is valid for 90 days.
  4. Do NOT mail the document directly to the consulate from the U.S.

 

  • Parental Consent for Minors

Children under age 16 cannot apply for a passport by themselves. Both parents/guardians must authorize the issuance of the child’s passport. The best way to do this is for both parents/guardians to go with the child in person to apply for the passport.

What if both parents/guardians cannot appear in person?

If one or both parent(s)/guardian cannot go with the child to apply for the passport, they can give permission by completing Form DS-3053 “Statement of Consent.”  You must submit the completed form with the child’s passport application. The parent that cannot go with the child must:

  1. Sign and date Form DS-3053 in the presence of a certified notary public or the nearest U.S. Embassy or Consulates, and
  2. Submit a photocopy of the front and back side of the ID that they present to the notary public with Form DS-3053.
  3. Photocopies or scanned copies are not acceptable. The form is valid for 90 days.
  4. Do NOT mail the document directly to the consulate from the U.S.

 

No Appointment Required for the Following Services

  • Replacement of Lost or Stolen U.S. passports with immediate travel outside of China;
  • Adult (age 16 and up) application online fee payment program;
  • To report the death, arrest, hospitalization, threat to, or other emergency of a U.S. citizen;
  • Voting.

Renunciation

To apply for renunciation, please email the copy of applicant’s U.S. passport information page and contact phone number to the Consulate via GuangzhouACS@state.gov to schedule the initial appointment.

Social Security

Effective October 1, 2017, individuals residing in the People’s Republic of China who require social security services or have questions about SSA benefits must contact the SSA Federal Benefits Unit (FBU) located in the Philippines. Please be advised that the U.S. Embassy and all Consulates General in China can no longer accept telephone calls, emails, or walk-in consultations regarding Social Security issues.

The Social Security Administration’s Federal Benefits Unit (FBU) in Manila, Philippines provides a wide range of services for federal benefits. To receive assistance, please contact the FBU via their Online Inquiry Form. You may also contact the FBU by mail, phone or fax.

MAIL: Social Security Administration U.S. Embassy – Manila 1201 Roxas Boulevard, Ermita Manila, Philippines 0930

PHONE: +632-5301-2000 (Option 9), from 8:00 – 11:00 a.m. (Manila Time) every Tuesday and Thursday, except on U.S. and Philippine Holidays

FAX: +632-8708-9714

For additional information, please visit the FBU’s website at https://ph.usembassy.gov/services/social-security.

 

Please include the following information in the email for inquiries related to social security number.

Last Name:

First Name:

Middle Name:

Date of Birth (month, day, year):

Place of Birth (city, state, country):

Mother’s Name:

Father’s Name:

Location: U.S. Consulate General Guangzhou, China

Contact Us

Address: 43 Hua Jiu Road, Zhujiang New Town, Tianhe District, Guangzhou, China 510623
Our entrance is located on Huaxia Road near Zhujiang New Town Metro Station Exit B1.
Telephone:
(020) 3814-5775, within China
(011-86-20) 3814-5775, from the U.S.
Fax: (86-20) 3814-5572
Email: GuangzhouACS@state.gov

After Hours Emergency Telephone:
(010) 8531-4000, within China
(011-86-10) 8531-4000, from the U.S.

American Citizen Services is unable to answer any visa-related inquiries. For visa inquiries, please call visa information call center: +86-10 5679-4700.