To better serve the needs of U.S. citizens in our consular district and to minimize customer wait times, you must make an appointment for all routine services.
Please ensure your appointment type matches the service requested. You will be asked to reschedule if your appointment is incorrect. If you need more than one service during your visit, please be sure to make separate appointments.
Appointments arriving more than thirty minutes late or applicants who do not have the appropriate forms completed within thirty minutes of their scheduled appointment time, will be asked to reschedule their appointment online for a later time. Please plan accordingly and arrive at the Consulate at least fifteen minutes prior to your scheduled appointment to allow sufficient time to go through security.
If you are injured or are the victim of a crime, please contact the local police in your area.
Police Emergency Number: 110; Medical Emergency Number: 120; Fire Emergency number: 119.
Routine Services Requiring An Appointment Include
No Appointment Required for the Following Services
Effective October 1, 2017, individuals residing in the People’s Republic of China who require social security services or have questions about SSA benefits must contact the SSA Federal Benefits Unit (FBU) located in the Philippines, rather than China.
Please be advised that as of October 1, the U.S. Embassy and all Consulates General in China can no longer accept telephone calls, emails, or walk-in consultations regarding Social Security issues. For more details, please click here.
The Social Security Administration Regional Office is in Manila, the Philippines. You can call (+63-2) 301 2000 ext. 9 from 8:00 AM to 11:00 AM, on Tuesday and Thursday.